Refund policy

Terms and Conditions
1. Introduction Welcome to Ascension. By accessing or purchasing from our website, you agree to comply with and be bound by the following terms and conditions. These terms apply to all users of the site, including customers, vendors, and content creators.

2. Preorders Please note that preorder items are not immediately available. The production and shipping process may take longer as these products are manufactured specifically for you after the order is placed. Estimated shipping times for preorders will be provided, but these are subject to change based on manufacturing or shipping delays. We appreciate your patience during this process.

3. Payment All purchases must be paid in full at the time of checkout, including preorder items. We accept various payment methods, and your payment details will be securely processed. By making a purchase, you confirm that you have the legal right to use the payment method provided.

4. Refunds and Returns Due to the nature of our business and the customisation of certain products, all sales are final. We do not accept returns, exchanges, or cancellations once an order is placed. Refunds are only issued in cases of defective products, and proof of defect must be provided within 7 days of receiving the item.

5. Chargebacks We take chargebacks seriously. If a chargeback is initiated without contacting us to resolve any issues, we reserve the right to dispute the claim. As a small business, chargebacks and fraudulent claims can result in significant financial losses, and we will take appropriate action to protect our interests.

6. Shipping Shipping times are estimated and may vary based on your location and external factors outside our control. Any shipping delays are not grounds for refunds, and we will work to keep you informed of any changes to expected delivery dates. Customers are responsible for providing accurate shipping information, and we are not liable for orders shipped to incorrect addresses.

7. Changes to Terms We reserve the right to update or modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. It is your responsibility to review these terms periodically.